Returns & Refunds

You may return unused, unopened items within 7 days of delivery for a full refund of the product price. Items must be in their original packaging, with seals and wrapping intact.

For hygiene and safety reasons, we can't accept change-of-mind returns on candles that have been lit, diffusers that have been opened, or room mists that have been used.

If your order arrives broken, leaking or faulty, please let us know within 48 hours of delivery and include a photo of the item and its packaging. We'll send a replacement or give you a full refund, including delivery costs.

Products that develop a genuine defect within 6 months of purchase are covered as well, in line with the Consumer Protection Act.

• Email hello@scentedpresence.co.za with your order number and the item you'd like to return.
• We'll reply with the return address and instructions within 2 working days.
• Pack the item securely, as glass vessels need plenty of padding.
• Send it back using a trackable courier service and keep your proof of postage.

Return delivery costs for change-of-mind returns are paid by you. We cover the cost for damaged, faulty or incorrect items.

Once your return reaches us and has been checked, we'll process your refund within 5 working days to your original payment method. Depending on your bank, it may take a few extra days to show in your account.

Prefer a different scent? Return the unopened item as described above and place a new order for the one you'd like. It is the fastest way to get it to you.